BEAM mobile telepresence robots are becoming increasingly common in retailing, and are used to manage customer relations by companies like Lick, where they enable cyber-coaches to provide expert advice remotely. Recently, the employees and senior managers based in Boulanger’s head office near Lille were able to remotely attend the inauguration of Boulanger’s Rosa Parks household appliances store in Paris. The solution enabled them to visit a remote sales outlet, to check that it met the outlet’s specifications, and to talk to the sales staff.
Mustapha Diouane, manager of the Rosa Parks store, used the BeamPro robot to conduct a video demonstration:
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