The Beam telepresence solution to train and provide support remotely

Stéphane Bohbot is the CEO of the INNOV8 and LICK group, the leading Concept Store devoted to connected objects. He tells us about the added value brought to his company by the BeamPro telepresence robot: time savings, remote training and support, virtual tours, etc.

“I discovered Beam technology when Bruno Bonnell presented it at the Innorobo trade fair. I was immediately intrigued and saw the potential of this mobile telepresence concept. The key advantage of this robot is its mobility. It’s championing a new kind of remote connection between humans, where instead of waiting statically for the other person on the other side of a screen as with a video conference or Skype, you actually meet up with them. Beam is our cyber coach at our sales outlet in La Défense.
Thanks to Beam, a technical expert in connected objects can train the sales team in the store and answer any kind of complicated question from our customers at any time. Personally, I also use it to visit our concept store from the head office, or while I’m on business trips abroad. In the era of 2.0 customer service, Lick had to be at the forefront, implementing the most effective virtual communication systems. Thanks to the BeamPro telepresence robot, we are reinventing the “in-store experience” for our customers”

This mobile virtual presence solution provided by Awabot enables brands with multiple sales outlets to disseminate skills and create value by means of a unique customer experience.
Connect up with the BeamPro robot in just a few clicks. Move about and communicate in high definition anywhere in France and abroad.

Interview conducted in June 2015.

If you too would like to “beam” in with this market-leading telepresence robot, contact our teams and try out this experience for yourself.

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